What Data We Collect
When you create an account or use our services on bengelbet, we collect certain necessary information. The purpose of this collection is to provide you with a safe and convenient service and to comply with applicable laws in Bangladesh.
Bengelbet collects only the information genuinely required to deliver its services. No unnecessary or irrelevant data is requested.
| Type of Data | Example | Reason |
|---|---|---|
| Identity Information | Name, Date of Birth, NID | KYC Verification & Age Confirmation |
| Contact Information | Phone Number, Email | Account Communication & Security |
| Financial Information | BKash/Nagad number | Deposit & Withdrawal Processing |
| Device Information | IP address, browser | Security and Fraud Prevention |
| Usage Data | Game history, login time | Service Improvement and Responsible Gaming |
bengelbet will never ask for your full national ID details or bank PIN/password. If you receive any such request, contact our support team immediately.
How Your Data Is Used
Bengelbet uses your data solely for specified, legitimate purposes. Your data will not be used for any new purpose without your consent.
- To create and manage your account and ensure its security
- To process deposit and withdrawal transactions
- To complete KYC verification and meet legal obligations
- To prevent fraud and cyber attacks
- To monitor and support Responsible Gaming
- To send you promotional offers with your consent
- For customer support and complaint resolution
- To improve platform functionality and enhance the user experience
Bengelbet uses your data for marketing purposes only when you have given explicit consent. You may withdraw that consent at any time.
Data Retention and Duration
Bengelbet retains your data only for as long as necessary to provide services or meet legal obligations. Data that is no longer needed is automatically deleted after a set period.
- Active account data: retained for as long as the account remains active
- Closed account data: up to 5 years (for legal compliance)
- Transaction records: 7 years (financial regulatory requirement)
- Cookie and session data: 30 days to 1 year
- Support conversations: 2 years
If you request account deletion, all personal data beyond legal retention requirements will be permanently deleted within 30 days. bengelbet is always committed to protecting your data.
Data Sharing and Disclosure
Bengelbet never sells, rents, or unlawfully shares your personal data. However, in certain circumstances, limited information may be shared with the following parties:
- Payment Provider: bKash, Nagad, Rocket – only the information necessary to process transactions
- Technology Partner: Server hosting and cybersecurity – covered under strict confidentiality agreements
- Legal Authorities: When required by a court order or mandatory request from a regulatory authority
- Investigating Authority: In accordance with legal process during fraud or criminal investigations
Bengelbet does not share your data with any advertising networks, data brokers, or marketing companies. This policy will remain unchanged at all times.
Cookie Policy
Cookies are used on the bengelbet website to improve your experience. Cookies are small text files stored in your browser that help ensure the site functions properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions and Security | Cleared at end of session |
| Functional Cookies | Remembering Language and Preferences | 1 year |
| Analytics Cookies | Site Traffic Monitoring | 30 days |
You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may limit access to certain features of the site.
Your Privacy Rights
Every bengelbet user has specific rights over their personal data. These rights are upheld under international privacy law and bengelbet's own policies.
Right to View Your Data
You can request to view all data stored about you on bengelbet at any time.
Right to Correct Your Data
Contact support to correct any inaccurate or incomplete information — we'll update it promptly.
Right to Delete Your Data
You have the right to request deletion of your data beyond what is required by legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be restricted.
Data Portability
You have the right to download your data in a standard, portable format.
Right to Withdraw Consent
Consent to marketing communications may be withdrawn at any time, no questions asked.
Child Protection Policy
Bengelbet is strictly prohibited for anyone under the age of 18. We do not knowingly collect or store data from minors.
- Age verification is mandatory at registration
- Date of birth and identity documents are verified during the KYC process
- Accounts are suspended immediately if a minor is suspected
- Active measures are in place to notify parents or guardians
If you become aware that a minor is using bengelbet, please notify our support team immediately. We will take swift action.
Technical Measures for Data Protection
Bengelbet uses industry-standard technical measures to protect your data. Our security team monitors systems 24 hours a day, 7 days a week.
- 256-bit AES Encryption – For all data transfers
- Two-Factor Authentication (2FA) – For Account Login
- Firewall and DDoS Protection – At the server level
- Regular Security Audits and Penetration Testing
- Automated Suspicious Activity Detection System
- Encrypted backups – stored on separate servers
In the event of a data breach, bengelbet will notify affected users within 72 hours and take prompt remedial action.
Privacy Policy Changes
Bengelbet reserves the right to update this privacy policy when necessary. Users will be notified in advance of any significant changes.
- Email or platform notifications will be sent for significant changes
- The date of any changes will be clearly displayed at the top of the page
- Continued use of the site after changes constitutes acceptance of the updated policy
- Previous versions are available upon request from the support team
Last Updated: January 2026. If this Privacy Policy changes, bengelbet will notify you in advance.
Contact and Complaints
Bengelbet's support team is always available for any questions, concerns, or complaints regarding the Privacy Policy. We aim to respond to all requests within 48 hours.
- Request to Access or Delete Data
- Suspected or Reported Data Breach
- Request to Opt Out of Marketing Communications
- Any questions regarding the Privacy Policy
Contact Email: [email protected] — We are able to respond in Bengali.
Your privacy matters most to us. bengelbet is committed to handling your data safely and with respect at all times. Trust us — we will earn it.